• Nameplate Material : 3mm Black Acrylic + 2mm Gold Acrylic for Text

• Refund - You can return any non-customized product (without custom engraved text or image) within 7 business days of receiving the product for a refund on the merchandise. The product must be returned without any scratches or damage.

• Exchange - You can exchange any non-customized product (without custom engraved text or image). Please send the item back and exchange it for a new item, you just pay shipping costs. The product must be returned without any scratches or damage.

• Damaged product - If the product arrives damaged we must be notified with a photo within 7 business days so that we can notify the shipping carrier and send you out a new item right away. 

• Custom Products: NO RETURNS OR EXCHANGE for custom engraved products.

The wooden name plates are coated with a professional wood conditioner made to protect and highlight the natural beauty of the wood and prolong its lifespan.

To clean, dust with a clean cloth and if needed wipe with a clean damp cloth. 

Orders for non-customized products are shipped out within 2 working days.

-The average processing time for any customised product is about 1-2 weeks.